Useful Information

Billing on the day of your reservation
If the actual consumption in the tent exceeds the value of the previously purchased vouchers, you will receive a bill with the differing amount with the company address.
This amount shall be paid on the day of the reservation in cash, by debit card (note the daily limit is usually € 1,000), or by visa or master card,

Admission/Re-admission
For specifically high-frequented days (Friday/Saturday/Sunday), you will receive the applicable amount of wristbands upon acceptance of your vouchers. These are to be worn on your wrist. Please note, that we will not issue additional wristbands for reservations.
The wristbands are only valid with the reservation confirmation. The colors of the wristbands indicate the applicable day of reservation.
The instructions of the management and security staff should be followed at all times.

Lost and Found
We take all items that are found in the Fürstenbergzelt to the lost property office of Cannstatter Wasen either on the day, or the next morning.
Phone: +49 (0)711 – 9005625, open during the Wasen from 5 p.m. to 11 p.m.
Get more information here: http://cannstatter-volksfest.de/de/service/fundbuero/

Coatroom
We ask you not to leave your coats or personal belongings unattended by your seats.
For security reasons, it is not permitted to bring backpacks, suitcases, or big bags.

ATM
An ATM provided by the operating company Intercard (www.ic-cash-services.de) is available for cash withdrawals inside the tent. The normal fee for withdrawals in interbank transfers applies. The amount of the fee is displayed in advance.

Children and young people
After 8 p.m., children under the age of 14 may only be in the festival tent with parental supervision.
Sale of alcoholic beverages: Beer is served from the age of 16 and up, spirits are served from the age of 18 and up.
Admittance to people under the age of 18 with reservation: the decision is up to the security staff.
Our service staff is allowed to ask for ID.

Lunch reservations
Time limited lunch reservations should be left at the indicated time. Staying in the aisle is prohibited for security reasons. Therefore, the tent needs to be vacated upon the end of the reservation time.

Smoking
Smoking is allowed in the festival tent, in accordance with §7, paragraph 1 LNRSchG (German national law).

Reservations
There is no reservation fee. Generally, a reservation is only possible for 10 people, or a limited amount of tables for 8 in the boxes.
Reservation requests can only be made through our online form.
The reservation page is constantly being updated so that you can view the remaining available dates of the current year.
You will receive an email with a reply to your request within a few days.
The reservation only becomes binding through the buying of the vouchers.
You can see the amount of minimum consumption per person in the booking conditions. The exact prices of our products can be viewed on our website.
Unfortunately, we cannot guarantee specific seats.
If the reserved seats are not completely taken within 45 minutes after the reservation time, we cannot guarantee the reservation, even though you have bought vouchers. The blocking of empty seats is not possible, even during the reservation time; if there are large gaps the staff has the right to seat other people. The shipping of the wristbands and vouchers takes place after payment and no earlier than May.

Food and drinks
There is no obligation to choose a menu for reservations. You can directly order from our extensive menu with the service staff.
The current menu will be published on our website about 2 weeks before the Wasen, to provide information.
Bringing food and drink is prohibited.

Cancelation
Cancelations must be sent in writing, via fax or e-mail, complete with customer number and signature. In case of cancelation of a reservation, the vouchers may be refunded upon return, for cancellations that were received in writing at least 4 weeks before the start of the festival. It is not possible to get a refund anytime after 4 weeks before the start of the festival!

Other
The reservation is only binding, if the Cannstatter Wasen takes place. If the festival tent cannot be operated on the day(s) of the reservation, for whatever reason, the reservation is obsolete. With the exception of the refund of the beer, chicken, and/or food vouchers that were bought for the occasion, there is no claim whatsoever against the host or Brandl GmbH & Co. KG.